Answers before you even have to open a ticket.

You'll receive a welcome email when your hosting account is set up with your control panel URL, username, and a temporary password — change that password the first time you log in. If you can't find that email, check your spam folder first, then contact us and we'll resend your access details.

Shared hosting accounts are typically active within minutes of signup. VPS and dedicated server orders can take longer — usually same-day, but sometimes up to 24 hours depending on the resources being provisioned. You'll get an email as soon as your account is ready.

Every plan includes a free SSL certificate, daily backups, and access to real support — not just an offshore ticket queue. Beyond that, what's included (storage, number of sites, bandwidth) depends on your specific tier. Check your welcome email or your control panel dashboard for the exact specs on your plan.

If your domain was registered elsewhere, you'll need to update its nameservers to point to ours (we'll provide the exact nameserver addresses in your welcome email) — or, if you'd rather keep your existing DNS provider, you can instead add an A record pointing to your hosting's IP address. We're happy to walk you through either option.

DNS propagation is the process of your domain's new settings spreading across the internet's various DNS servers — it isn't instant everywhere at once. It usually completes within a few hours, but can technically take up to 48 hours in rare cases. If your site isn't loading right after a domain change, this is almost always why — it's normal, just give it time.

Yes — you don't need to buy or transfer your domain to us to host your site with us. You just need to point it at our servers, either through nameservers or a DNS record, as described above.

You'll need your email address, password, and the incoming/outgoing mail server settings from your control panel (usually under an "Email Accounts" section). Most modern phones and Outlook can auto-configure once you enter your email and password — if it doesn't, we can send you the exact manual settings for your specific device.

This is almost always about email authentication, not content. Make sure SPF, DKIM, and ideally DMARC records are set up for your domain (see the next question) — without them, receiving mail servers have a harder time trusting that your email is legitimately coming from you. Sending from a brand-new domain with no sending history can also trigger spam filters temporarily until you build up a track record.

These are DNS records that prove your emails are actually coming from you and haven't been tampered with. SPF lists which servers are allowed to send mail for your domain. DKIM adds a digital signature to outgoing mail. DMARC tells receiving servers what to do if a message fails those checks. You don't need to understand the technical details — we can set all three up for you, and it meaningfully improves email deliverability.

Most control panels include a File Manager you can use directly in your browser — no extra software needed. For larger sites or ongoing work, an FTP or SFTP client (like FileZilla) is usually faster; your connection details are in your control panel under FTP Accounts.

SFTP encrypts your connection; plain FTP does not. We support both, but SFTP is the safer choice, especially if you're uploading over public or unfamiliar Wi-Fi, since FTP sends your login credentials in plain text.

Most of our shared hosting plans include a one-click installer in the control panel — look for "WordPress" or "Softaculous" in your dashboard. It'll walk you through setup in a few minutes. If you're moving an existing WordPress site to us instead of starting fresh, let us know — that's a migration, not a fresh install, and we can help make sure nothing gets lost in the move.

Shared hosting means your site lives on a server alongside many other customers' sites, splitting the resources — it's the most affordable option and fine for most small sites. A VPS gives you your own dedicated slice of a server's resources (CPU, RAM, storage) with full control, without sharing them unpredictably with other accounts. A dedicated server means the entire physical machine is yours alone — the most resources and control, at the highest cost. Most customers start on shared and move up as their site grows.

You'll receive your VPS's IP address, root username, and password (or SSH key, if you requested one) when it's provisioned. From a terminal, connect with `ssh root@your-server-ip`. If you're on Windows, tools like PuTTY or Windows Terminal both work fine for this.

You can upgrade your VPS's CPU, RAM, or storage without needing to migrate to a new server — reach out and we'll walk you through resizing your plan. If you're consistently maxing out resources, it's also worth having us take a quick look at what's actually using them; sometimes it's a misconfigured application rather than genuinely needing more hardware.

Yes — every site should have one, no exceptions. Browsers actively flag sites without SSL as "not secure," it's required for any page that accepts sensitive information (logins, payments, contact forms), and it's also a factor in search engine ranking. Good news: a free SSL certificate is included with every plan and typically auto-renews, so this isn't something you need to think about after initial setup.

Common warning signs: your browser or Google flags the site as unsafe, you notice unfamiliar files or admin users you didn't create, unexpected redirects to other websites, or a sudden spike in server resource usage you can't explain. If you're not sure, we can run a scan — better to check than to guess.

Contact us right away rather than trying to fix it yourself if you're not experienced with this — the priority is containing the issue before doing anything else, and improvised fixes can sometimes make cleanup harder. Change your control panel and any admin passwords immediately. If you have clean recent backups, restoring from one is often the fastest safe path back online, followed by figuring out and closing whatever let the attacker in in the first place.

Yes — daily backups are included on every plan. That said, we'd still recommend keeping your own independent copy of anything critical (a WordPress export, a database dump) — a backup you control directly is always a good extra layer, regardless of who's hosting your site.

Yes, this is something we do regularly, and in most cases we can handle the whole migration for you with little to no downtime. Have your current host's login details and your domain's registrar info ready, and reach out — we'll take it from there.

For most sites, that means downloading a full copy of your website files (via File Manager or FTP/SFTP) and exporting your database separately (usually through phpMyAdmin, linked from your control panel). If that sounds like more than you want to deal with yourself, just ask — we can do it for you or set up an automated schedule beyond the default daily backups.

Reach out to us directly and we'll handle the change — for most shared and VPS plans, upgrades can happen with no downtime. Downgrades sometimes require double-checking that your current usage fits within the smaller plan's limits first, which we'll confirm with you before making the switch.

We'll email you and attempt the charge again before any suspension happens — we're not going to pull your site offline over a single missed payment without warning you first. If you know a payment issue is coming (expired card, etc.), reaching out proactively always makes this easier to sort out.

Contact us directly rather than just letting a payment fail — that way we can make sure you've had a chance to grab a final backup of your site and files before anything is removed, and confirm there's nothing you're forgetting to take with you.